Website Privacy Policy
UPDATED: September 01, 2026

Mortgage Friend, LLC (“MortgageFriend,” “we,” “us,” or “our”) respects your privacy and recognizes the importance of protecting personal information. This Website Privacy Policy explains how we collect, use, disclose, retain, and protect information obtained through MortgageFriend.com and related webpages that link to this policy (collectively, the “Website”).

This Website Privacy Policy primarily addresses information collected through the Website and related online interactions. Information collected in connection with a mortgage application, loan transaction, or ongoing customer relationship may also be subject to separate financial privacy notices and disclosures provided to you as required by applicable law.

MortgageFriend is a mortgage brokerage. We may work with lenders, service providers, technology vendors, credit reporting agencies, settlement providers, and other parties as necessary to evaluate, originate, process, close, administer, or support mortgage transactions and related services.

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with us and which services you request. It may include the following categories:

• Contact Information. Name, postal address, email address, telephone number, and other information you provide when contacting us, requesting information, asking for a quote, or beginning a mortgage inquiry.
• Mortgage and Financial Information. Information you provide in connection with mortgage eligibility or a loan application, which may include income, employment, assets, debts, housing information, property information, transaction details, credit-related information, and other information reasonably necessary to evaluate or process a mortgage transaction.
• Identification Information. When required for a mortgage transaction, we or providers assisting with the transaction may collect information used to verify identity, such as date of birth, Social Security number, government-issued identification information, or similar identifiers.
• Transaction and Application Information. Records relating to mortgage inquiries, applications, disclosures, documentation, communications, underwriting activity, loan status, and other events associated with the services you request.
• Device and Usage Information. Internet Protocol address, browser type, device information, referring pages, pages viewed, links clicked, approximate location derived from IP address, dates and times of visits, and other information about interaction with the Website.
• Information From Third Parties. We may receive information from lenders, credit reporting agencies, service providers, lead sources, public records, verification providers, settlement providers, or other parties involved in providing or supporting mortgage services.

2. COOKIES, ANALYTICS, AND ONLINE TECHNOLOGIES

MortgageFriend and service providers working on our behalf may use cookies, pixels, tags, web beacons, analytics tools, and similar technologies to operate the Website, remember preferences, understand Website traffic and performance, detect errors, measure marketing effectiveness, and improve the user experience.

These technologies may collect information such as IP address, device and browser information, referring website, pages viewed, links selected, session activity, and general interaction with the Website. Some analytics or advertising providers may process information according to their own privacy policies.

Most browsers allow you to manage or disable cookies through browser settings. Disabling certain cookies may affect Website functionality. MortgageFriend does not currently respond to traditional “Do Not Track” browser signals.

3. HOW WE USE INFORMATION

We may use information collected through the Website and related interactions to:

• Respond to inquiries and provide information you request;
• Evaluate mortgage options and assist with mortgage applications and transactions;
• Verify information and support underwriting, processing, closing, and related mortgage activities;
• Communicate with you about your inquiry, application, transaction, or requested services;
• Operate, maintain, secure, analyze, and improve the Website and our services;
• Provide customer support and maintain business records;
• Detect, investigate, and help prevent fraud, misuse, security incidents, and unlawful activity;
• Comply with legal, regulatory, licensing, recordkeeping, examination, audit, subpoena, court-order, and governmental requirements;
• Measure the effectiveness of communications, advertising, and Website content; and
• Protect the rights, property, security, and interests of MortgageFriend, our customers, our service providers, and others.

4. HOW WE DISCLOSE INFORMATION

We may disclose information when reasonably necessary to provide services you request, operate our business, comply with law, or protect legitimate interests. Depending on the transaction and circumstances, recipients may include:

• Mortgage Lenders and Financial Services Providers. Lenders and other financial institutions involved in evaluating, pricing, underwriting, funding, purchasing, or otherwise supporting a mortgage transaction.
• Mortgage Transaction Providers. Credit reporting agencies, verification providers, appraisal providers, title and settlement providers, insurance-related providers, document providers, and other parties involved in the mortgage process.
• Service Providers. Companies that provide hosting, information technology, data storage, cybersecurity, communications, customer support, analytics, marketing, document management, and related operational services.
• Government and Legal Recipients. Regulators, licensing authorities, law enforcement, courts, governmental agencies, or other recipients when disclosure is required or permitted by law.
• Business Transaction Recipients. A purchaser, successor, assignee, advisor, or other party involved in a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.

Where required, we use contractual, operational, and other safeguards intended to limit service providers’ use of information to authorized purposes.

5. FINANCIAL PRIVACY AND NONPUBLIC PERSONAL INFORMATION

Certain personal information collected in connection with providing a mortgage or other financial service may constitute nonpublic personal information under the Gramm-Leach-Bliley Act (“GLBA”) and related financial privacy rules. When applicable, MortgageFriend provides customers with separate privacy notices describing our collection, disclosure, and protection of nonpublic personal information and any choices available under federal law.

This Website Privacy Policy does not replace any financial privacy notice that may be provided to you in connection with a mortgage application or customer relationship. Where a separate financial privacy notice applies, that notice governs the treatment of information within its scope.

6. ADVERTISING, ANALYTICS, AND STATE-LAW “SALE” OR “SHARING”

Some state privacy laws use the terms “sell,” “share,” or “targeted advertising” more broadly than those terms are used in ordinary conversation. For example, certain transfers of online identifiers or Website activity to advertising or analytics providers may be treated as a sale, sharing, or targeted advertising under an applicable state law even when no money is paid for the information.

To the extent MortgageFriend engages in activity that is defined as a sale, sharing, or targeted advertising under a law that applies to you, you may have the right to opt out of that activity. The availability and scope of those rights depend on your state of residence, the information involved, applicable exemptions, and how the information is used.

Information governed by federal financial privacy laws, including certain information subject to GLBA, may be exempt from some state privacy-law requirements.

7. DATA RETENTION

MortgageFriend retains personal information for different periods depending on the type of information, the purpose for which it was collected, the nature of our relationship with you, and applicable legal or regulatory requirements.

Mortgage transactions and mortgage inquiries may be subject to federal and state recordkeeping requirements. We may therefore retain information after an inquiry has ended, an application has been withdrawn or denied, or a loan has closed. We may also retain information when reasonably necessary for fraud prevention, security, audits, regulatory examinations, dispute resolution, enforcement of agreements, litigation holds, or the establishment or defense of legal claims.

When information is no longer reasonably necessary for an authorized business or legal purpose, we may delete, destroy, or de-identify it in accordance with our applicable retention practices.

8. YOUR PRIVACY RIGHTS

Depending on your state of residence and subject to applicable exemptions, you may have rights concerning certain personal information we maintain about you. These rights may include the right to:

• Request access to certain personal information;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Request information about categories of personal information collected, used, or disclosed;
• Opt out of certain sales, sharing, or targeted advertising where applicable; and
• Exercise applicable privacy rights without unlawful discrimination.

These rights are not absolute. We may be unable to delete or provide certain information when retention or withholding is permitted or required by law, when the information is subject to a financial-privacy exemption, when the information is needed to complete or document a mortgage transaction, or when another legal exception applies.

To submit a privacy-related request, contact us at Compliance@MortgageFriend.com. We may need to verify your identity and, where applicable, the authority of an authorized agent before completing a request.

9. MARKETING COMMUNICATIONS

If you receive marketing emails from MortgageFriend, you may opt out of future marketing emails by using the unsubscribe instructions included in those messages. An opt-out from marketing communications does not prevent us from sending transactional, administrative, servicing, application-related, or legally required communications.

10. TEXT MESSAGING TERMS

Consent and Message Frequency

When you opt in to receive text messages from MortgageFriend, you agree to receive recurring informational and, where applicable, marketing text messages at the telephone number you provide. Message frequency may vary. Consent to receive marketing text messages is not a condition of obtaining a mortgage product or service.

Message and Data Rates

Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

Cancellation

You may opt out of text messages by replying STOP or by following another unsubscribe method included in the message. You may receive a final confirmation that your opt-out request has been processed.

Help

For assistance, reply HELP when supported or contact Info@MortgageFriend.com.

Transfer of Number

If you change or transfer a mobile number that you previously provided to MortgageFriend, please notify us or unsubscribe the number before it is reassigned to another person.

11. SECURITY

MortgageFriend maintains administrative, technical, and physical safeguards designed to protect customer information and other personal information against unauthorized access, use, alteration, or disclosure. We also take steps intended to address information-security risks associated with service providers that handle customer information on our behalf.

No website, network, transmission method, or storage system can be guaranteed to be completely secure. You should use reasonable care when transmitting sensitive information and protect account credentials or other authentication information from unauthorized use.

12. CHILDREN’S PRIVACY

The Website and MortgageFriend’s mortgage services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If we learn that a child under 13 has provided personal information through the Website, we will take reasonable steps to delete it when required.

13. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to websites, applications, or services operated by third parties. MortgageFriend is not responsible for the privacy, security, or content practices of those third parties. We encourage you to review the privacy notices of third-party websites and services before providing personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Website Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. When we update the policy, we will revise the “Updated” date displayed on this page and provide any additional notice required by applicable law.

15. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or a privacy-rights request, please contact:

Mortgage Friend, LLC
6900 Westcliff Dr. #801
Las Vegas, NV 89145
(725) 280-2211
Compliance@MortgageFriend.com
Info@MortgageFriend.com